FAQ
Home Cleaning
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Master Clean District serves the Greater Toronto Area
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We offer a wide range of cleaning services, including residential cleaning, commercial cleaning, deep cleaning, move-in/move-out cleaning, post-construction cleaning, and more.
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Our pricing is based on factors such as the size of the space, the type of cleaning required, and any additional services requested. We provide free estimates after assessing your specific cleaning needs.
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No, we bring our own cleaning equipment and supplies to every job. However, if you have specific preferences or products you would like us to use, feel free to let us know, and we will accommodate your requests.
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Yes, all of our cleaners are fully insured and bonded for your peace of mind. We take every precaution to ensure the safety and security of both our clients and our staff.
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We recommend booking your cleaning appointment at least a few days in advance to ensure availability, especially for larger or specialized cleaning projects. However, we do our best to accommodate last-minute requests whenever possible.
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We understand that schedules can change unexpectedly. Please notify us as soon as possible if you need to reschedule or you can cancel anytime as long as it is 24 hours before your cleaning day, otherwise a fee will apply.
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Yes, customer satisfaction is our top priority. If you are not completely satisfied with the results of our cleaning services, please let us know, and we will make it right.
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Yes, we offer daily, weekly, bi-weekly, monthly, and customized recurring cleaning services to fit your schedule and cleaning needs.
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We accept various forms of payment, including cash, check, credit/debit cards, and online payment methods for your convenience.
OFFICE Cleaning
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We provide a comprehensive range of office cleaning services, including daily cleaning tasks such as vacuuming, dusting, and sanitizing surfaces, as well as deep cleaning services.
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o receive a quote, simply contact us with details about your office size, the services required, and your preferred cleaning frequency. We will conduct a free on-site assessment if needed and provide a customized quote based on your specific needs. You can contact us via our Contact Us page or email us at service@mcleandistrict.com
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The frequency of office cleaning depends on the size of the office, the number of employees, and the type of work conducted. Generally, we recommend daily cleaning for high-traffic areas and more frequent cleaning for spaces with heavy use, such as restrooms and break rooms. We can customize a cleaning schedule that fits your office’s specific needs.
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Yes, we are committed to using eco-friendly cleaning products and methods that are safe for both your employees and the environment. Our green cleaning solutions are effective at maintaining cleanliness while minimizing harmful chemical exposure.
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Our team undergoes thorough background checks and training to ensure trustworthiness and professionalism. Additionally, we use secure keys and access protocols to safeguard your office. If you have specific security requirements or protocols, we’re happy to accommodate them.
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While we take great care in handling all items within your office, accidents can happen. If any damage occurs, please notify us immediately. We carry insurance to cover any accidental damage and will work with you to resolve the situation promptly.
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Absolutely. We understand that cleaning during office hours may not always be convenient. We offer flexible scheduling options, including after-hours and weekend cleaning, to ensure minimal disruption to your business operations.
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Yes, we supply all necessary cleaning equipment and materials. If you have specific preferences or requirements for cleaning products, please let us know, and we will do our best to accommodate them.
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We value your feedback and are committed to continuous improvement. You can provide feedback or raise any concerns by contacting our customer service team directly. We are always ready to address any issues and ensure that our services meet your expectations.
If you have any additional questions or require more information, feel free to reach out to us. We’re here to assist you and ensure that your office remains clean and welcoming.
